Hotel-Tourism*

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Program Design

Students will be exposed to a broad range of subjects covering the inter-related areas of the tourism industry, both by means of theoretical and practical work within the college, and by internships in recognized hotels, restaurants or related institutions, as an integral part of the program. The objective is to train students to a level of all-around competence in the varied operations of the hospitality industry by confronting students with the contemporary issues and challenges that face the industry and by developing their abilities to initiate and manage change and to produce a solid foundation on which a future management career may be built. Graduates will be prepared to embark upon their careers with confidence, armed with the knowledge, the basic experience and the interpersonal skills that will allow them to succeed in the hotel-tourism industry.

Learning Outcomes

Upon successful completion of all Hotel-Tourism certificate program requirements, graduates will

Analyze theory and techniques of food preparation and presentation.
Prepare menus incorporating costs, acquisition and inventory controls.
Evaluate the establishment and maintenance of a safe and sanitary food service operation including Hazard Analysis and Critical Control Point (HACCP) and State of Connecticut law.
Summarize managerial techniques and human resource management practice.
Demonstrate creativity and sound thinking in solving management problems.
Apply knowledge of computers to the hospitality industry.
Differentiate styles of marketing, sales analysis and planning for the hospitality industry.
Demonstrate the practical approach to the various aspects of food and beverage cost control and purchasing.
Outline the legal responsibilities and rights of guests and employees.
Interpret hospitality sales practices and market analysis from sales to actual activity.
Apply office procedures and forms necessary to room guests and control cash.
Apply techniques that enhance customer satisfaction and build loyalty.

Required Courses

HSP* 101: Principles of Food Preparation 3 Credits
ENG* 101: Composition 3 Credits
HSP* 233: Hospitality Human Resource Management 3 Credits
HSP* 237: Hospitality Marketing 3 Credits
HSP* 211: Food and Beverage Cost Control 3 Credits
Subtotal: 15
HSP* 238: Relationship Marketing 3 Credits
HSP* 242: Hotel Management 3 Credits
GEO* 204: Geography and Tourism Development 3 Credits
HSP* 296: Cooperative Education/Work Experience 3 Credits
Subtotal: 15

Total Credits: 30

Division of Social Science and Hospitality: 860-512-2750

Notes:

*Becoming Connecticut State Community College

A merger of Connecticut’s 12 community colleges is underway. As a part of this merger, modifications will be made to academic programs. Students who do not complete their programs by the end of the Spring 2023 term will be matched with the Connecticut State Community College (CT State) program that most closely aligns with the student’s Spring 2023 program and is offered at the current Manchester Community College location. The College is committed to students completing their education with a minimum of disruption. Further details can be found and will be updated on the Frequently Asked Questions page: www.ct.edu/ctstate/academics.